GIFT FINDER
We Ship WORLDWIDE | 10% Student Discount
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Frequently Asked Questions

Orders

Payment

  • What payment methods do you accept?

    We accept payment with Visa, Visa Electron, Maestro, Mastercard and Paypal

  • Why has my card been declined?

    All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that in the 'billing address' section, the address to which your bank statements are sent is entered here. For full details of why the payment was declined, please contact your card issuer.

  • How secure is your website?

    Our website is PCI compliant, this means we do not store any payment information, and all the channels we use to process payments are completely secure.

Delivery

  • How long will my order take to arrive?

    We aim to have most orders dispatched within 1-2 working days with UK standard delivery time of 1-3 working days (from being dispatched from our warehouse). (Some items are made to order and may be dispatched separately from the rest of your order; for more information please see below*.)

    UK customers will have the option in the cart to either checkout with a ‘standard’ 3-5 day service or a ‘premium’ 2-4 day service. Some orders may require a signature to be delivered.

    Please be aware that during peak times (including Christmas) our services may be slower than usual, but we’ll attempt to have your delivery with you as soon as possible.

    If you’re ordering from outside of the UK delivery times may vary. Typically, EU orders may take between 5-10 days but we ask that all international orders allow 3-4 weeks for delivery. If you would like tracking information on your order please e-mail our customer service team at [email protected]

    If you’re ordering from outside of the UK delivery times may vary. Typically, EU orders may take between 5-10 days but we ask that all international orders allow 3-4 weeks for delivery. If you would like tracking information on your order please e-mail our customer service team at [email protected]

    *Some items will take slightly longer to arrive as they are made to order and/or dispatched from a different location, please allow the extra processing time shown for the below items:

    - Cushions: will take an additional 2-3 working days

    - Art Prints: will take an additional 2-3 working days

    - Phone Cases: 2-3 working days

    - Black Bear / White Bear Necklaces: 5-10 working days

    - Competition Items: 5-10 working days

    Competition orders note:

    If your order includes an item that includes additional processing time (such as competition items) then your entire order will be shipped once all components become available unless otherwise stated.

  • Can I track my order?

    You can track your order here: https://ohhdeer.com/ordertracking Please contact our customer service team for tracking information if required at [email protected]

    Please contact our customer service team for tracking information if required at [email protected]

  • How Much Will Shipping Cost?

    For UK customers, all shipping costs can be found HERE For international deliveries, if you add a single item to the cart it produces the shipping quote for you without checking out, so an accurate price can be achieved quickly.


  • CAN I SEND ITEMS TO A FRIEND AS A GIFT?

    To send items to a friend as a gift simply enter their address as the shipping address and the billing address as your address. Don't worry we won't send any physical invoices with the order as this is all done electronically. 

Returns

Competitions

  • How do you get the 'social rank' for a product?

    Our server obtains social share statistics throughout the day (not in real-time).

    Tweets, Facebook likes and shares are factored in to your 'rank'.

    We use a service called 'sharedcount' for enhanced reliability of results - you can query your competition URL directly at http://sharedcount.com

  • Homepage Competition T&C's

    Terms
    By entering our competition you are subscribing to Ohh Deers newsletter
    Prize

    The prize includes all of the products at the top of the homepage

  • How is my cushion scored?

    You can boost your work to the top of the store page, our ranking system updates daily and is based on Facebook like & shares, twitter and pinterest (1pt each), and sales (100pt each)

    Please note: this feature is in beta phase and the scores may go up and down (relative to other products)

  • When does the pillow fight competition end?

    The 2015 Pillow Fight Competition has now closed.

  • When will I be paid for my cushion sales?

    All commission payments will be sent out after the competition has ended and our 30 day return policy has expired for all competition orders made. You will be sent a Paypal request which will be sent to the email we have on file for you and from their you will be able to claim the money to any Paypal account you own. 

  • What are the requirements to upload to the pillow fight competition?

    All artwork must be your own and not violate copyright laws.

    All artwork submitted must be in JPEGformat.

    The dimensions of your file must be 2715px x 2715px

  • How much money will I earn from each cushion I sell?

    You will get 20% of the profit (not the sale price) from each cushion.

  • How long will it take for my cushion to be dispatched?

    All competition cushions are hand made to order in England and will take from 5 to 10 days to be dispatched. 

  • Does student discount apply to competition cushions?

    Unfortunately competition cushions are excluded from our student discount. 

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