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Privacy Policy

Privacy Policy Notification & Updates

Here at Ohh Deer we take your privacy very seriously, and are committed to ensuring customer satisfaction. Interested in how, why and what we do with the information gathered about our customers? Well, you are in the right place!

If we change our Privacy Policy for the site, we will post the revised Privacy Policy here so that you will always know what information we gather and how we use it. Your continued use of the site (ohhdeer.com) indicates your understanding & agreement to the Privacy Policy as posted below.

If you have any further questions or concerns regarding our Privacy Policies, don’t hesitate to contact us and we’d be more than happy to help you.

Contact Information

By Post:

Ohh Deer
3-6 The Rushes
Loughborough
LE11 5BE
United Kingdom

By phone:

(+44) 01509 649 075

By email:

[email protected]

Information Collected and the use of Cookies

Information we need you to provide

When processing your order we will have to ask you for certain personal information (email address, phone number, postal address, bank card details). We do not store any of your payment details on our servers, we use SagePay and PayPal to secure your payment information and execute transactions securely. However we do reserve the right to disclose information in order to comply with the requirement of law by court order, to prevent harm to persons or property, to fight fraud and credit risk reduction.

If you have any questions regarding your payment data, please email [email protected]

Information automatically provided to us

We use cookies to better the users experience and personalise your visits to our website, with exciting offers and products we hope you will enjoy! Where applicable this website uses a cookie control system allowing the user on their first visit to allow or disallow the use of cookies on their computer / device.

Cookies are small files saved to the users computer hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website also uses tracking software to monitor its visitors to better understand how they use it.

The 3rd-party tracking software providers are as follows;

Google Analytics which uses cookies to track visitor usage. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html] and opt-out via the Google analytics opt-out browser addon [https://tools.google.com/dlpage/gaoptout/]

Criteo which uses cookies to track visitor usage and display targeted ads. You can read Criteo's privacy policy here for further information [https://www.criteo.com/privacy/] and opt-out via the network advertising website [http://optout.networkadvertising.org]

Ometria which uses cookies to track visitor usage and display products tailored to the customer. You can read Ometria privacy policy here for further information [https://www.ometria.com/privacy-policy/] and opt-out via emailing [email protected]

Contact & Communication

When contacting us directly with questions/further information about the products/services we will do our best to answer any questions or queries you may have submitted. During this process we may ask for your permission to subscribe you to any email newsletter program the website operates, specifically if your question circles a service that the email newsletter relates to, but only if this was made clear to you and your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties.

Marketing Communications

When interacting with us we may suggest you subscribe to our mailing list. The decision to do so is entirely of your own preference, the site user is under no obligation to do so. Our mailing list is used for the purpose of sending you announcements & special offers we think you’d be interested in via post or email.

Subscribers are given the opportunity to unsubscribe at any time through an automated system, you will find clear instructions on how to do so at the bottom of each email. You can also manage these preferences or delete your account at any time in your online account by going to https://ohhdeer.com/customer/account/

Email marketing may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Order Fulfilment

Upon adding items to your cart, our website stores data as it is completed. This data includes;

- Full Name
- Physical Address
- Email Address
- IP address

This data is used to provide an accurate quote for delivery, and convert into an order where requested by the customer. This quote data is stored for 30 days, then deleted automatically from our server. This data is also encrypted and stored securely on a backup server, also for 30 days.

Upon placing an order, our website stores the following data;

- Full Name
- Physical Address
- Email Address
- IP address

This data is used to fulfil your order. After your order has been fulfilled, you can delete your account via https://ohhdeer.com/customer/account/ and all data will be made anonymous on our server and subsequent encrypted backup copies. This order data is stored for 30 days, then deleted automatically from our server. This data is also encrypted and stored securely on a backup server, also for 30 days.

You can also request your data be removed by contacting us at:

3-6 The Rushes
Loughborough
LE11 5BE
United Kingdom

Or alternatively:

[email protected]

Adverts and Sponsored/External Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website. Ohh Deer cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

YOUR CONCERNS AND RIGHT TO ACCESS INFORMATION

The Act gives you the right to access information held about you at any time. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

If you have any concerns about your privacy or any queries regarding the Ohh Deer privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Ohh Deer has data about you that you do not want us to use or that is incorrect please contact us at the address or email above. The information will be corrected as soon as possible or removed from our database as you request.

Social Media Platforms

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. You can do so by contacting us at:

3-6 The Rushes

Loughborough

LE11 5BE

United Kingdom

Or alternatively:

[email protected]

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.